Terms of service

Terms and Conditions

These Terms and Conditions set out the rules for using this website and govern any other legal agreement or relationship between you and the Owner. Words beginning with a capital letter are defined in the Definitions section below and carry the meanings given there.

Please read this document thoroughly before proceeding.

Even though the contractual relationship for Products is formed directly between the Owner and Users, if you downloaded this website via the Apple App Store, Apple has the right to enforce these Terms as a third-party beneficiary.

Website Operator

Priscila Rock International GmbH

Ueberlandstrasse 18

8953 Dietikon, Switzerland

VAT No. CHE-206.572.402

Email: info@priscilarock.com


Key Points at a Glance

  1. The display of Products does not amount to an offer; it is an invitation to place an order.

  2. Some clauses apply only to certain types of Users (for example, Consumers); where that is the case, it is stated explicitly in the relevant section.

  3. The withdrawal right applies only to European Consumers.

  4. Completing the checkout process constitutes a binding purchase offer.

  5. You will receive an order confirmation by email.


1. Terms of Use

Unless otherwise indicated, the provisions in this section apply whenever you access or use this website. In certain scenarios, additional rules may apply; when they do, they are noted in the relevant clause.

By using this website, you confirm that:

  1. You may be either a Consumer or a Business User; there are no restrictions on user type.

  2. You are not located in a country subject to a U.S. government embargo or designated as supporting terrorism.

  3. You are not listed on any U.S. government list of restricted or denied parties.


2. Account Registration

You may create an account by providing all required information accurately. You can also browse certain features without registering, but some functionalities may be unavailable.

You are responsible for safeguarding your login details and must choose a password that meets the strongest criteria allowed by this site.

By registering, you accept liability for all actions taken under your account. If you suspect any unauthorized use of your account or credentials, you must notify the Owner immediately using the contact details above.


3. Delivery and Shipping

We ship only to the countries listed on our website. Estimated delivery times and shipping fees are displayed during checkout, without guarantee. Our shipping terms adhere to the established standards of Swiss and EU e-commerce, ensuring clear, fair and transparent handling of every order—worldwide.

In-stock orders are prepared for dispatch within 1–2 business days of cleared payment (excluding weekends and public holidays). Standard delivery in Switzerland and the EU typically takes 3–7 business days, without guarantee. Delivery outside the EU varies by destination. Should delays occur due to customs clearance or force majeure, we will notify you promptly—provided we are informed ourselves.

Shipping Methods and Costs

• Standard Shipping: Reliable delivery via our logistics partners; fees are displayed in your shopping cart.

• Express Shipping: Available to selected countries for an additional charge.

• Shipping Costs: Depend on destination and chosen method; all charges are shown transparently at checkout.

• Free Shipping: Enjoy free standard shipping within Switzerland and the EU on orders over €240.

Customs and Import Fees

• For shipments outside the EU, additional duties, taxes or fees may apply and are payable by the recipient.

• We preferentially ship to Switzerland and the EU under DDP terms—meaning all duties and fees are prepaid. For other countries, shipments are sent DAP, and any import charges must be settled upon delivery.

Tracking Your Order

• Once your order ships, you’ll receive an email containing tracking information.

• Use this information at any time to view your parcel’s progress online.


4. Prices and Payment

All prices shown in the online shop are final and include VAT where applicable. The price valid at the time you place your order applies.

You may select a payment method during checkout. Depending on your delivery country, additional charges (such as bank fees) may apply.


5. Right of Withdrawal (EU Consumers)

European Consumers have the right to withdraw their order within fourteen (14) days without giving any reason.


6. Account Termination

You may close your account at any time by contacting the Owner via the details above.


7. Account Suspension and Deletion

The Owner may, at its sole discretion, suspend or delete accounts that violate these Terms or are otherwise inappropriate, without prior notice. Suspension or deletion does not entitle you to compensation and does not affect any payment obligations you may owe.


8. Website Content

Unless otherwise noted, all text, images, and other material on this site are owned by or licensed to the Owner. The Owner strives to ensure content does not infringe third-party rights, but if you believe otherwise, please report it via the contact details above.


9. Intellectual Property Rights

All intellectual property rights in the content on this website are reserved by the Owner or its licensors. You may only use content as necessary for proper site usage. Except where expressly permitted, you must not copy, modify, distribute, publish, or create derivative works from any site content.

Where certain materials are explicitly marked as downloadable for personal, non-commercial use, you may download and share them, provided you maintain all required attributions.


10. Access to Third-Party Resources

This site may link to third-party resources over which the Owner has no control. The terms and availability of those resources are governed by the third party’s own rules or, if none are provided, by applicable law.


11. Acceptable Use

You may use this website only for lawful purposes and in compliance with these Terms. You must not misuse the site or its services or violate any applicable laws or third-party rights.


12. API Usage

Access to your data via our API is subject to these Terms and any specific API rules. The Owner disclaims liability for any losses or damages arising from API use or from third-party services that interface with our API.


13. Sale of Products

13.1 Provision of Personal Data

To purchase certain Products, you may be required to provide personal information as indicated on this website.

13.2 Paid Products

Some Products require payment. The fees, duration, and conditions for paid Products are detailed in the relevant sections of this site.

13.3 Product Descriptions

Product prices, descriptions, and availability are subject to change without notice. Representations of Products (images, colors, etc.) are for illustration only and do not guarantee the exact characteristics of the final Product.

13.4 Purchase Process

  1. Select the desired Product and review your selection.

  2. Place your order by completing the checkout form.

  3. Submitting your order constitutes a binding offer to buy.

13.5 Order Confirmation

Once you submit an order, you are obliged to pay the price, taxes, and any additional fees shown on the order page. If the Product requires further information or specifications, you agree to provide it. You will receive an email receipt confirming order receipt.


14. Pricing Details

During checkout, you will see all applicable fees, including taxes and delivery costs. Prices may be displayed inclusive or exclusive of taxes, depending on the section you are viewing.


15. Payment Methods

Payment options appear during checkout and are processed by third-party providers. The Owner does not collect your payment details and bears no responsibility if a payment is refused or fails; in such cases, the Owner is not obliged to fulfill your order and may seek to recover any related costs.


16. Retention of Title

Ownership of Products remains with the Owner until full payment has been received.


17. Delivery

Products are delivered to the address you provide, following the method outlined in your order summary. Upon delivery, inspect the shipment and report any damage immediately. You may refuse delivery of visibly damaged goods.


18. Failed Delivery

The Owner is not liable for delivery issues caused by incorrect information you provide or for delays after handing goods to a carrier you selected. Returned items will prompt us to contact you for a second delivery attempt or other arrangements; additional attempts may incur extra charges at your expense.


19. Consumer Rights

When you shop with us, you can do so anywhere in the world with the security of European consumer protection: All orders – regardless of which country you order from or where we deliver – are subject to the 14-day right of withdrawal as stipulated by the European Union. The details are described in the right of withdrawal.


20. Warranties and Guarantees

20.1 EU Goods – Legal Guarantee of Conformity

Under EU law, goods sold to Consumers come with a two-year conformity guarantee. National laws may grant other rights. Consumers may choose repair or replacement.


21. Liability and Indemnification

21.1 Disclaimer of Liability

Except as expressly stated, the Owner’s liability is excluded or limited to the fullest extent permitted by law. This does not apply to personal injury or death caused by negligence, or to breaches of fundamental contractual obligations.

21.2 Indemnification

You agree to indemnify the Owner and its affiliates against any claims or costs arising from your breach of these Terms or any applicable laws, including reasonable legal fees.


22. Common Provisions

22.1 No Waiver

Failure to enforce any provision of these Terms does not constitute a waiver of that provision.

22.2 Service Interruption

The Owner may suspend or discontinue the service for maintenance, updates, or other reasons, giving notice where feasible.

22.3 Resale Prohibition

You must not reproduce, duplicate, sell, or exploit any part of this website without prior written permission from the Owner.

22.4 Privacy Policy

Our Privacy Policy explains how we collect and use your personal data.

22.5 Intellectual Property

All trademarks, designs, and brand elements on this site are protected by law and owned by the Owner or its licensors.

22.6 Changes to Terms

We may modify these Terms at any time and will notify you of significant changes. Continued use after notification constitutes acceptance of the revised Terms.

22.7 Contract Assignment

The Owner may transfer its rights or obligations under these Terms; you may not do so without our consent.

22.8 Contact Information

All notices under these Terms must be sent to the contact details listed above.

22.9 Severability

If a provision is held invalid, the remaining provisions remain in force.


23. Jurisdiction and Governing Law

These Terms are governed by the law of the Owner’s place of business, unless higher consumer protections apply in your country. Swiss law governs for Swiss Consumers; Brazilian law for Brazilian Consumers; and English law may apply for UK Consumers. Any legal action must be brought in the courts of the Owner’s location, except for European Consumers, UK Consumers, Swiss Consumers, Norwegian Consumers, Icelandic Consumers, or Brazilian Consumers, who may invoke their local jurisdiction.


24. Dispute Resolution

24.1 Amicable Resolution

Please contact us first via the details above; we will respond within two (2) days.

24.2 Online Dispute Resolution

EU, Norwegian, Icelandic, and Liechtenstein Consumers may use the European Commission’s ODR platform for out-of-court dispute settlement.


25. Fair Use of Returns

We monitor return patterns to prevent abuse. Excessive returns may incur fees, limits on return eligibility, or refusal of future orders, to protect sustainable operations.


Definitions

  1. Agreement: Any legally binding relationship governed by these Terms.

  2. Business User: Any User who is not a Consumer.

  3. Consumer: A User qualifying as a consumer under applicable law.

  4. Digital Product: Content or services delivered in digital form.

  5. EU/European: Applies to Users located in European Union member states.

  6. Owner (we/us): Priscila Rock International GmbH.

  7. Product: Any good or service offered through this website.

  8. Service: The functionality provided by this website.

  9. Terms: These Terms and Conditions, as amended from time to time.

  10. UK/United Kingdom: Applies to Users located in the UK.

  11. You/User: Any natural or legal person accessing this website.